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Client & Family Council

Working together to enhance the well-being and independence of our clients.



Established in 1978 in Tillsonburg, Ontario, the Multi-Service Centre stands as a recognized and accredited charitable organization dedicated to promoting high-quality, accessible community services in Oxford, Elgin, and Norfolk Counties.

Multi-Service Centre Client and Family Council

What is the purpose of this council?

  • Provides a setting for caregivers and clients to give input into policy and program development
  • Provides an opportunity for patients and families to review recommendations referred to the council by staff and administration
  • Guides information, needs and concerns to staff and administration
  • Provides opportunities for staff to listen to their clients and families
  • Provides a safe place for patients and families to provide input

What are the benefits of a council?

  • Promotes respectful, effective partnerships between clients, families and health professionals
  • Leads to increased understanding and cooperation between clients, families and staff
  • Provides an effective process for receiving and responding to client and family input
  • Results in more efficient planning to ensure that services really meet consumer needs and concerns

Documents

Terms of Reference
Code of Conduct

Client & Family Council Staff Members

  • Diana Handsaeme - Director of Home Support
  • Abby Mallott - Support Services Manager
  • Jessica Christo - Home Support Manager
  • Jessica Weibe - Quality Assurance Coordinator
Charity Is Part of Who We Are

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519-842-9000
info@multiservicecentre.com
96 Tillson Avenue (in The Livingston Centre)